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FAQ

Free Dating Services Online, Meet Singles Online``
  1. 1. How do I contact MaturedMan?
  2. 2. What do I do after I sign-up?
  3. 3. What is the ratio of female to male member sign-ups on MaturedMan?
  4. 4. Can I advertise my services (e.g. escort, dating services) on the site?
  5. 5. How long does it take for my profile to be approved?
  6. 6. I forgot my password. What can I do?
  7. 7. How do I delete my account?
  8. 8. Why can’t I access my account? I did not cancel.
  9. 9. Why am I not able to login with my username/password?
  10. 10. Will MaturedMan show on my credit card statement?
  11. 11. If I am not happy with this service, can I get a refund?
  12. 12. Why is there a NO REFUND policy?
  13. 13. Why was my profile denied?
  14. 14. Why was my photograph denied?
  15. 15. How long does it take for my profile/photo to be approved?
  16. 16. How do I know if someone is a VIP member?
  17. 17. How do I get my profile to appear first in a search?
  18. 18. How do I know if a message I sent to another member has been read yet?
  19. 19. Can I block another member from contacting me?
  20. 20. How do I remove a member from my Block list?
  21. 21. Why can't I post a photo or update my account?
  22. 22. Do I have to pay to join this website?
  23. 23. Why didn't I receive my activation email?

1. How do I contact MaturedMan?

If you have questions that are not answered by these FAQs, you can reach us by clicking here and completing the contact form. We will respond to you as soon as possible.

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2. What do I do after I sign-up?

After you sign-up, you should complete your profile by adding photos and providing additional details that members will find enticing. You can edit your details at any time for free. Our research has shown that completing your profile significantly boosts your chances of having success on our site.

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3. What is the ratio of female to male member sign-ups on MaturedMan?

MaturedMan is the most unique service of its kind in that it is the only site that boasts a greater female-to-male ratio. But don't worry, girls - there are plenty of generous men for you to choose from and gentlemen there is a lot of gorgeous girls for you too!

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4. Can I advertise my services (e.g. escort, dating services) on the site?

No! You may not advertise your services on MaturedMan. Anyone caught doing so, will have their account canceled and will be banned from using our website. Please do not advertise your dating services or escort services on our website - either in your profile or in your messages. Advertising such services violates our User Agreement and as such you may be accessing our website without authorization or permission from us. Unauthorized access is a felony offense and we reserve the right to seek legal action against you.

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5. How long does it take for my profile to be approved?

Profiles are active immediately after the registration process is complete. However, in order to ensure both quality and authenticity, custom content may take up to 24 hours to be approved during peak times, weekends, and holidays.

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6. I forgot my password. What can I do?

If you forgot your password, you may reset your password and have a reset confirmation sent to your email.

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7. How do I delete my account?

Login to your account, click on "Account Settings" and then select the "Account" tab. You will see an option to delete your account. Please do not write to us to request deletion of your account. Members must delete their own accounts. Please note: You must complete your profile before you can remove it from the site.

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8. Why can’t I access my account? I did not cancel.

Your account may be suspended, canceled, or deleted without prior notice if you are found violating our User Agreement. Examples of such violations include spamming, suspicious activities, use of a stolen credit card, harassing other members, advertising other services, or other abuses.

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9. Why am I not able to login with my username/password?

There may be many reasons why you are unable to login with a correct username or password. First, be sure to check that you have spelled your username correctly. Also, retry your password. If you tried that, and you are still unable to log into the system, please send an email to support@maturedman.com and describe the problem you're experiencing.

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10. Will MaturedMan show on my credit card statement?

No. Our billing is totally anonymous.

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11. If I am not happy with this service, can I get a refund?

No. We DO NOT offer refunds. All sales are final and there are no exceptions. The purpose of the FREE components of the service is for you to test-run our website. So, please be absolutely sure that you want to pay for this service before you purchase a VIP membership. Once you pay for an upgrade there will be no refunds.

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12. Why is there a NO REFUND policy?

Our credit card processing company charges us a commission on all transactions (sales or refunds). Since we have to pay them for each sale, and again for each refund, we would lose more money if we were to issue refunds. As such, we have a NO REFUND policy. We do allow you to try out our website for FREE so that you can be sure before you buy. But we will not issue a REFUND once you have purchased an upgrade. There are NO EXCEPTIONS to this policy.

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13. Why was my profile denied?

All profiles must meet our guidelines. Empty profiles (i.e., profiles where description of yourself or what you are looking for is blank) will be denied. In addition to make sure that profiles have meaningful content, profiles cannot contain personal contact information - including email, phone number, address or websites. Our staff members read all submitted profiles, so please do not try to code your contact information into the text of your message. We will find it and your profile will be denied.

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14. Why was my photograph denied?

Please make sure that the photograph you submit meets our guidelines. The first photograph you submit must be a picture of yourself. Photos which have nothing to do with you (for example, a scenery or animal) will be denied. Copyrighted photographs or pictures of celebrities will be denied. All photographs must be G-rated -- that means absolutely no nudity. Pornographic content will not be allowed on our website and such photos will be denied.

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15. How long does it take for my profile/photo to be approved?

If you just updated your profile, or uploaded a photo, it is entered into a queue for approval. It typically takes up to (but no more than) 24 hours for your Profile / Photo to be reviewed by one of our staff members, but it will most likely be quicker. Profiles from VIP members receive the highest priority and will be approved first. Also, profiles with more photos uploaded will receive higher priority for approval than profiles with less or no photos. You will receive an email notification once your profile has been approved. You will receive an email notification when your photo is approved.

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16. How do I know if someone is a VIP member?

VIP MaturedMan members are displayed differently than non-paid members. VIP members have emblems beside their username in the search results and on their profile page.

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17. How do I get my profile to appear first in a search?

VIP member profiles receive the highest priority and will appear before Basic member profiles in searches. In addition, profiles with more photos uploaded will receive higher priority than profiles with less or no photos uploaded. To improve your listing, we suggest upgrading to a VIP Membership and uploading 5 photos.

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18. How do I know if a message I sent to another member has been read yet?

If your message has been read by another member, you'll see a graphical icon beside the message in your sent box.

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19. Can I block another member from contacting me?

Yes. To block a member, open their profile details page and click on the block icon. Once you Block a member, he or she will not be able to send you any more messages.

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20. How do I remove a member from my Block list?

Login to your profile and click on the "Account Settings" page to view your Block list. Now, just click The "Remove" tab beside the member you wish to unblock.

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21. Why can't I post a photo or update my account?

This might occur if you are using an older version of Internet Explorer, Mozilla Firefox etc. browsers. Please make sure that you are using the latest version of your web browser.

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22. Do I have to pay to join this website?

It is 100% free to join MaturedMan. You can create a profile and conduct searches to see other members who have joined our site. A MaturedMan or a Perfect Ladies can also send free flirts to other members.
It's also free for Perfect Ladies to send messages to MaturedMan.
Join Now and try MaturedMan for free!

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23. Why didn't I receive my activation email?

There are two reasons why you might not have received your activation email. You may have  provided us with an incorrect email address. Please check your email address and make sure you registered using the correct email. The activation email might have gone to the SPAM folder in your personal email account. Please check your SPAM folder. If you did not receive your activation email, try to login, and you will be asked if you would like your activation email  resent to you. If still aren't receiving your activation email, please contact us via email at support@maturedman.com.

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